Refund Policy

At Driving School Barry, we are committed to providing high-quality driving lessons and ensuring our learners are satisfied with our services. This Refund Policy outlines the circumstances under which refunds may be issued, the process for requesting a refund, and other important information to ensure transparency and clarity for our clients.

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1. General Policy

• All lesson fees and course payments are clearly stated at the time of booking.
• Refunds are only provided under the conditions outlined in this policy.
• Requests for refunds must be made in writing, either via email or through our contact form.

We aim to resolve all refund requests fairly and promptly.

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2. Cancellation by the Student

If a learner needs to cancel a lesson or course, the following rules apply:

• More than 24 hours’ notice: Full refund or rescheduling of the lesson is available.
• Less than 24 hours’ notice: A partial refund or credit may be considered at the discretion of the management.
• No-show for a scheduled lesson: No refund will be provided unless exceptional circumstances are demonstrated.

Providing advance notice ensures that we can offer your slot to another student and helps maintain flexibility in scheduling.

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3. Cancellation by Driving School Barry

In rare cases, Driving School Barry may need to cancel a lesson or course due to instructor unavailability, vehicle maintenance, or unforeseen circumstances.

• In such cases, learners will be offered either a full refund or the option to reschedule the lesson at no additional cost.
• Refunds will be processed promptly once the cancellation is confirmed.

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4. Refunds for Course Packages

For learners who have purchased a package of multiple lessons or courses:

• Refunds for unused lessons may be considered, provided that at least 24 hours’ notice was given for cancellations.
• Lessons already completed are non-refundable.
• Refund amounts will be calculated based on the number of unused lessons at the standard lesson rate.

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5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team via email or phone:
   • Email: [email protected]
   • Phone: +44 070 0095 472173
2. Include the following information in your request:
   • Full name and contact details
   • Date and time of the lesson or course
   • Reason for the refund request
3. Our team will review your request and respond within 3–5 business days.
4. If approved, refunds will be issued using the original payment method, unless otherwise agreed.

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6. Exceptions

Refunds may not be issued in the following circumstances:

• Learners who fail to attend scheduled lessons without prior notice
• Situations resulting from violation of Driving School Barry policies or safety regulations
• Change of mind after a lesson has already been conducted

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7. Contact Information

If you have any questions regarding this Refund Policy, or if you need assistance with a refund request, please contact us:

Driving School Barry
Phone: +44 070 0095 472173
Email: [email protected]
Address: 73 Ockham Dr, Orpington BR5 3DT, United Kingdom

Our team is committed to providing clear, fair, and timely support regarding all refund requests.

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8. Commitment to Fairness

At Driving School Barry, we strive to maintain transparency and fairness in all our policies. Our Refund Policy ensures that learners are treated equitably while allowing us to manage our scheduling and resources effectively. Your satisfaction and trust are our top priorities.